Reviews
February 19, 2026
"My uncle purchased the chairlift in 2015 for my aunt who passed away in 2017. The lift was a Godsend both for my aunt and now my uncle who has been thru several foot surgeries since then.
Nine years later the battery needed replaced (9 years!!!!) and a few months after, the computer (understandable). Both times we called for service and John happily came out to take care of it.
Yesterday the lift stopped working and when I talked to John and gave him the F6 code he said that meant something was stuck in the gears. He drove from Northport to Port Jeff after he finished his job late yesterday afternoon to fix the chair and pulled out a piece of drywall that must have fallen from a ceiling repair that was done the day before.
The lift works perfectly again and my uncle is very happy.
(By the way, I use it to carry heavy items up and down the stairs either by sitting with them on my lap or strapping them in and using the remote.)
We highly recommend John and his company. Truly an exemplary company that delivers service with a smile."
February 8, 2026
"My mother’s stairlift stopped working and I needed a new one quickly. I called Acorn Stairlifts and they gave me an appointment a week away to come and take measurements, and they said it could take up to a week for it to be installed. I couldn’t wait that long. I found Long Island Stairlifts online, and called to make an appointment. I explained my situation to Pete and in less than an hour he arrived at my house. He explained my options and then took measurements. The stairlift was installed less than 24 hours later, on a Sunday morning, by Pete’s son Tom and another fellow named Lenny. They did a great job in removing the old stairlift and in installing the new one. It only took about an hour, and they even took the old one with them. The price was super reasonable and I found the whole process to be a pleasant one. It is rare to find such great customers service!
Diana"
December 27, 2025
"I had a very stressful situation when my stairlift stopped working. The lift is over five years old, and when I contacted the original company that installed it, the experience was unpleasant right away. They immediately began quoting high costs—over $200 just for a service visit, another $300+ for a battery if that was the issue, and then pushed an $800 one-year service contract. It felt transactional and insensitive, especially considering stairlifts are used by elderly and disabled people.
Feeling overwhelmed, I searched for another option and found Long Island Stairlifts. I’m so glad I did. I spoke with John Mueller, who was friendly, professional, and reassuring from the start.
After checking my address, John called back and said he was nearby and could stop by within about 10 minutes. He inspected the lift, confirmed it was the battery, replaced it, and had everything working again quickly.
John was genuinely pleasant to deal with—clear explanations, no pressure, and no sales tactics. His experience showed, but without the aggressive upselling I encountered elsewhere.
I strongly recommend Long Island Stairlifts to anyone needing help with a stairlift—whether purchasing, repairing, servicing, or even removing one. Don’t hesitate to call them."
December 2, 2025
"What a great company!!! I was referred to them by a friend of mine. My mother need a stair lift and fast. I called Pete on a Sunday. He asked me to send pictures of the stair case. If I had sent them to the correct number, I probably would have had the lift put in a day earlier. My fault! Called Pete on Monday and my mother's stair lift was installed on Tuesday my 11:00 a.m. Tom was very nice and efficient. No mess after they left. My brothers and I cannot thank them enough. The safety of our mother is our top priority and this stair lift is an actual life saver!! I HIGHLY recommend Long Island Stairlift!!"
November 17, 2025
"I can’t say enough good things about Pete, his son and their company. This is why shopping local matters. They came the same day I called and installed the very next day. Prices were more than fair and they were so kind during a very gentle situation."
August 14, 2025
"First of all, I want to say that this is one of the best companies I ever dealt with! I called the company and Pete (the owner) missed my call and HE quickly called and text me back. I actually felt he wanted my business..We spoke and the next day and he was punctual in coming over to look at what I needed. His prices were fair and I instantly felt trust with him. He explained everything to me. I like the fact that it was a family owned business and his son will be doing the installation and he didn’t even want a deposit! I was able toschedule on the day and time that I wanted, which was only two days in advance. On the day of installation his son Tom called me when he was a few minutes away and arrived with his brother-in-law.. The installation took only an hour and they were super neat, personable, and respectful just like Pete! I love the fact that they had all the equipment in stock and the company does not outsource. They do everything themselves. After the installation, Tom and his brother-in-law took the time to spend with us showing us how to operate the unit until we were confident. There was no rushing and we had a nice conversation as well. I highly recommend this company. They are in the area and assured me that if I ever needed any service or anything, which I highly doubt I will, they will be right over! I feel very confident working with them and I would highly recommend this company to anyone who might need this service….!!"